Terms & Conditions

We take your food very seriously. We appreciate that you are placing a great deal of trust in us by allowing us to be part of your food shopping experience. These terms and conditions are important, however please remember that you, our customer, are more important.

If you have an issue, we want to fix it. So please don’t ever hesitate to call us if you need to.

By using this site, you agree and accept our terms and conditions of use. If you do not agree with our terms and conditions of use, you may not use this site.

1. Your Account

  1. You are solely responsible for maintaining the confidentiality of your username and password.
  2. YourGrocer may refuse to open an account or sell products to any person at any time in its sole discretion.
  3. YourGrocer retains the right to terminate your account at our discretion, for any reason. Should there be outstanding product orders placed on YourGrocer.com.au, we will provide a refund or complete delivery of the order.

2. Payment

  1. Payment is due on the day of delivery. If no payment is made, or payment is declined, then we reserve the right to cancel your order.

3. Fees & Charges

  1. Due to market conditions, prices listed on the website are subject to change without notice. However, the current prices will be published on the website and available before you place an order. If a price change affects your standing order or an order that you have made in advance, we will notify you via phone, email or SMS informing you of the updated price. It will then be your responsibility to amend your order as desired.
  2. Given the need to update your charged amount after delivery, we do need to store your credit card details once an order is placed. None of your credit card information is stored or available to anyone at YourGrocer. Your details are stored with our payment provider, Stripe (www.stripe.com).

4. Delivery

  1. In order to purchase goods from YourGrocer, the delivery address which you nominate will need to be within our delivery zone. Please ensure your delivery address is correct, as orders that are located outside of our delivery zone will not be processed.
  2. Orders must be a minimum of $60 to be delivered. Some customers on legacy plans can receive delivery on orders of $30 and above with a delivery fee.
  3. Unattended deliveries. YourGrocer is not responsible for any damage or theft to your order when left in the designated area that you have specified. We recommend that your delivery is brought inside and stored away as soon as possible.
  4. At the time of delivery, your order will be at an appropriate temperate to ensure it is as fresh as humanly possible. Whilst YourGrocer will make every effort to ensure your product remains at a suitable temperate after delivery (i.e. with cooler bags and cooling devices), we are no longer responsible for your order once it has been delivered.
  5. Any eskies, boxes and cooling devices that accompany your order remain the property of YourGrocer at all times. If requested, it is your responsibility to leave the eskie, box and/or cooling device at your front door (or another location that you’ve agreed with us) before your next delivery is scheduled. Should you fail to return these items to us, we will try to contact you, but if we cannot we may need to charge you for it. This price may vary between $5 and $30 depending on the type of packaging used.
  6. We accept that in the event of your order arriving damaged due to our own transport, we will replace the goods free of charge or give you a credit on your next order.

5. No warranty about product specification

  1. We do not warrant the accuracy of any of the information contained within the product list nor on the labels on goods delivered. We recommend that you read the labels on goods supplied carefully before they are consumed.
  2. All images used on our website are representations for your information only and are not necessarily true images of that product.

6. Out of stock, returns and refunds

  1. If there are items missing from your delivery, please contact us as soon as possible. We will fix the problem for you by either crediting the amount to your account or re-delivering the product.
  2. If you are not satisfied with the quality of a product, we want to hear about it. Please contact us and we will aim to fix it for you.
  3. If an item is out of stock, we will endeavor to inform you about it.

7. Cancellations and Refunds

  1. We understand that sometimes plans change and you may need to cancel your order. Please contact us by 6pm the day before your delivery. Any cancellations after this time may incur a fee. This may be due to the shops having already packed your order, or the order may already be on its way to you.
  2. Once an order is delivered in full is it non refundable. If you are not satisfied with the quality of a product or there are missing items please let us know ASAP and we will fix the problem for you.

8. Responsible Service of Alcohol

  1. Under Australian laws, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By joining YourGrocer and/or placing an order you are confirming to us that you are at least 18 years of age. YourGrocer encourages the legal and responsible consumption of alcoholic beverages.

9. Limitation of liability

  1. YourGrocer’s maximum liability to you for products purchased from our website shall be limited to the refund of the purchase price you have paid for the products. YourGrocer will not be liable for any property damage, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.

10. Modification of terms and conditions

  1. YourGrocer may, at any time, modify this agreement or any of these terms and conditions. Any modified agreement will be available online and will be effective immediately upon posting to the website.
  2. You agree to assume responsibility for periodically reviewing this agreement.
  3. By continuing to use our service, you agree to be bound by the agreement as so amended.

11. Privacy

  1. Our privacy policy forms part of these terms and conditions. You acknowledge and agree to our privacy policy.
  2. Your privacy is important to us, so we will never take advantage of it. You won’t find us sending your details to third parties without your consent.

12. Disclaimer

  1. We have made every effort to ensure the information on our website is correct. While we apologise if any errors have been made, we do not guarantee the accuracy of the information on these pages and all users do so at their own risk.

13. Intellectual property rights

  1. Copyright in this website (including text, graphics, logos, sound recordings and software) is owned or licensed by us. You may not in any form or by any means:
    1. Adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this web site; or
    2. Commercialise any information, products or services obtained from any part of this web site without our written permission.
  2. Our website contains registered trademarks and other trade marks including, but not limited to images, illustrations, audio clips, and video clips which are protected by law. Material on our website is solely for personal, non-commercial use. This material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent YourGrocer. Use of the materials on any other website or computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of YourGrocer copyrights, trademarks and other proprietary rights and is prohibited.

14. Links to other sites

  1. Our website may provide links to other websites. YourGrocer is not in any way responsible for the contents or privacy policies of any other sites, nor do we state that we agree with the views/opinions/business practises in these linked websites. We do not warrant the security of any information supplied to YourGrocer through its web site.

15. Promotions

  1. All discounts, vouchers or codes only apply to first orders for new customers of YourGrocer unless otherwise stated.
  2. All promotion validity dates are specified on the adverts, coupons, emails or leaflets
  3. Discounts, vouchers or codes are not to be used in conjunction with any other offers, discounts, vouchers or codes.
  4. Only one discount, voucher or code can be used per order and each discount, voucher or code can only be used once per household.
  5. Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
  6. All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.